General information

The following conditions, together with our general information, the relevant details set out on our website and any information sent to you, will form part of your contract with the Company.
Booking your holiday

When you make a booking and pay a deposit, or pay in full (if you are booking within 10 weeks of departure), a contract will exist as soon as we issue you with a confirmation invoice. It is your responsibility to check this confirmation invoice, and to advise us if there are any errors or omissions. The Company will try and arrange for special requests to be met but these cannot be guaranteed. The Company will not be liable if any special request is not met. If you arrange your holiday direct with the Company all correspondence will be forwarded to the lead passenger on the confirmation invoice unless otherwise stipulated.

Payments

A deposit agreed with your consultant at Belo luxury Safaris is payable at time of booking. Upon receipt of this the Company will forward a confirmation invoice. Payment of the balance is due no later than 10 weeks before departure. Please note that your accommodation, flights etc. will only be requested once your deposit has been received. Your confirmation invoice will indicate the cost of your requested package and you will be advised if any elements are on request and unconfirmed at the time the invoice is issued. If the booking is made within 10 weeks of departure, full payment is required at the time of booking.

If payment is not received on the due date the holiday or travel arrangements will be liable to cancellation, which will lead to loss of deposit. Tickets and other documents will normally be forwarded electronically 14 – 21 days before date of departure. If you wish to receive your final documents as hard copies, please let us know.

Price policy

Prices on our website can fluctuate due to currency discrepancies. Individual accommodation and service prices have calculated using the current exchange rate at the time of booking. The price of unsold holidays may be increased or decreased at any time due to currency fluctuations. The price of your holiday will be confirmed on booking. When you have booked your holiday and paid your deposit, the price of your holiday as shown on your confirmation invoice is guaranteed and will not be subject to any changes or surcharges unless you elect to change the confirmed booking. At no time is the Company liable to give a breakdown of costs due to the nature of the holiday bought by the client. Due to the financial commitments the Company is not able to make reductions in holiday prices should the currency strengthen.

Cancellation by you

Any cancellation by the client must be advised in writing to the Company by the lead passenger. Cancellation will only come into effect on the day written advice is received by the Company. Recorded or Special Delivery is strongly recommended. Upon receipt the following charges (excluding insurance premiums and amendment charges paid) will be payable by the client, depending upon the number of days prior to departure.

We would strongly recommend that you take out full insurance at the time of booking, which will in most cases cover against loss of deposit or cancellation charges.

Changes made to a confirmed booking

Changes or the postponement of a holiday can often incur loss of deposit – we strongly recommend having travel insurance in place before paying the deposit. We will do our upmost to make sure you do not lose your deposit if you need to postpone but it is a reality. Alteration of a booking within 10 weeks of departure date may incur additional costs.

Most flight tickets cannot be changed without payment of cancellation charges and/or the cost of a replacement ticket. It is important that correct names are provided at the time of booking and it is your responsibility to check names on first receipt of your confirmation invoice.

Alteration to a confirmed booking whilst abroad

We regret that no credit or refund is possible for any unused services provided in the cost of your holiday. If you decide to alter your travel arrangements whilst abroad this is your own responsibility and Belo Luxury Safaris will not be responsible for any extras or difficulties that may arise with onward travel as a result of such alterations. No credit or refund is possible for any lost, mislaid, stolen or destroyed documents which could be the subject of a claim on your own insurance.

Cancellation or alteration by us

We reserve the right to cancel your holiday at any time. In the event of the Company having to alter, amend or cancel the holiday on or before the date when the balance of payment becomes due, you will be offered a choice of an alternative holiday of at least comparable standard if available and if this is not acceptable, a full refund of all monies received by the Company will be due. In the unlikely event that we have to cancel or materially alter a holiday after the balance due date (always providing that the balance has been paid) but more than 14 days before the intended date of departure, compensation of £10 per person per affected day will be paid to the client or £20 per person per affected day in the event of cancellation or material alteration within 14 days of the intended departure date.

Force majeure

Circumstances amounting to “force majeure” include any event which we or the supplier of the services in question could not, even with all due care, foresee or avoid such as war or threat of war, civil strife, riot, terrorist activity, industrial dispute, natural or nuclear disaster, fire, sickness, bad weather, the acts of any Government or public authority and all similar events which are beyond our control. It is regretted that under such circumstances there will be no compensation payable.

Responsibility of the client

Any passports, visas, health certificates, International Driving Licences and other travel documents required for the holiday must be obtained by the client, whose responsibility it remains to ensure that these are all in order and to meet any additional costs incurred (whether by the client or by the Company on the clients behalf) as a result of failure to comply with such requirements. You are responsible to arrive at stated departure times and places and any loss or damage which you suffer through failure to do so lies with you. The Company has no liability whatsoever to you through your failure to do so. The Foreign & Commonwealth Advice Unit may have issued information about your holiday destination.

Flight routings, timings and airport delays

The flight timings given on booking and detailed on your confirmation invoice are for general guidance only and are subject to change. The latest timings will be shown on your tickets. You must accordingly check your tickets very carefully immediately on receipt. It is possible that flight times may be changed even after tickets have been dispatched – we will contact you as soon as possible if this occurs.

We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your holiday. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges. We are not in a position to assist in the event of a delay. The airline will be responsible for making any necessary arrangements.

Special requests

If you have any special request, you must advise us in writing at the time of booking. We regret we cannot guarantee any request will be met unless we have specifically confirmed this. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of your special request on your confirmation invoice or any other documentation is not confirmation that the request will be met.

If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before we confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking.

Insurance

We believe it is essential to take out travel insurance when you go on holiday. Adequate travel insurance must be taken out at the time of booking. It is your responsibility to purchase your own travel insurance. It is your responsibility to ensure the insurance you purchase is adequate for your particular needs. We will not make any payments to you or on your behalf in respect of losses or expenses you incur as a result of your failure to have purchased adequate insurance.

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